Standard Return Policy Overview
We hope that you absolutely love your Wyze products! However, if you need to return an item, please review the following terms related to returning a product.
Any undamaged product purchased from the Wyze Store can be returned to Wyze within 30 days after the date of purchase, provided that you follow the return process outlined in How to submit a return. Once your return has been received and processed Wyze will issue a refund to the original payment method. For items given or received as a gift, Wyze is only able to issue a refund to the payment method used by the purchaser.
The refund will include the purchase price of the returned product and any associated sales tax. The shipping charge associated with the original purchase will not be refunded. Some shipping fees may apply upon return.
Additional terms and conditions:
- Only items that have been purchased directly from Wyze through the Wyze Store can be returned to Wyze. Items purchased through Wyze’s authorized resellers and distributors must be returned in accordance with their respective returns and refunds policy.
- You must provide your Wyze Store order number to initiate a return. For items received as a gift, you will need to provide the order number received by the purchaser. Wyze is only able to issue a refund to the original payment method used by the purchaser.
- Items must be returned with all included accessories and packaging. Please make sure that the item you are returning is repackaged with all the cords, adapters and documentation that were included when you received it.
- If the items you decide to return were originally purchased as a bundle, you must return all of the items that you originally received in that bundle in order to be refunded the full purchase price of the bundle.
- If you received a free item with your original purchase, you must return that free item with your returned Product(s); if you do not return a free item you received, your refund will be reduced by the prorated value of the free item.
- If the item you are returning to Wyze is capable of holding contents or valuables (such as the Wyze Gun Safe), please ensure that all such contents and valuables are removed before the item is returned to Wyze. At no time will Wyze be responsible for any contents or valuables that may be stored inside your Wyze product.
- Wyze will provide a pre-paid return shipping label that you can use to ship your return to us. You will not be charged for the full amount of the return label cost but shipping fees may apply upon return. The shipping charge associated with your original purchase will not be refunded.
- Final Sale items may not be returned.
Holiday Return Policy
We are extending the normal 30-day return window for items ordered between November 1 and December 31. Items ordered from the Wyze Store between November 1 and December 31 of this year may be returned until January 31 of the following year for a full refund, subject to the other terms of the official Return Policy and Limited Warranty Terms.